Care Allowance,
Made Simple.
If you have an officially recognised care level, your health insurance provides a fixed monthly amount for support services like Mitana. We take care of everything directly with your insurance provider, so you don’t have to deal with any paperwork or payments.
Care Levels Overview
PFLEGEGRAD
MONATLICHER PFLEGEZUSCHUSS
SERVICES
Pflegegrad 1
131 €
Up to 4 hours per month
Pflegegrad 2
426 €
Up to 10 hours per month
Pflegegrad 3
426 €
Up to 10 hours per month
Pflegegrad 4
426 €
Up to 10 hours per month
Pflegegrad 5
426 €
Up to 10 hours per month
No Care Level Yet?
Mitana can support you through this entire process.
01
Contact Your Insurance
Contact your insurance provider to request a care assessment visit.
02
Get Assessed At Home By a Professional
A trained professional visits your home to assess your needs.
03
Receive Your Decision
Your insurance reviews assessment and assigns your care level decision.
Private Insurance & Self-Pay Options
People who are privately insured or choose to pay directly follow a different process than standard care insurance. In these cases, services are usually billed hourly or arranged through flexible, personalized plans based on individual needs. Mitana helps you understand the options, set everything up, and makes sure the entire process stays simple, clear, and stress-free.
How Billing Works
Agreement Signed
Client and Mitana sign agreement to begin care services officially.
Each Session Documented
Each visit is recorded clearly for transparency and proper billing.
Mitana Sends The Invoice
Mitana sends detailed invoice directly to your insurance provider.
Client Pays Nothing Within Their Allowance.
Clients do not pay anything out of pocket within their allowance.
Frequently Asked Questions
Are the costs for everyday assistance and senior care covered by the nursing care insurance fund (Pflegekasse)?
Yes, in most cases, this is the case. As soon as you or your relative in need of care have a recognized care level (Pflegegrad 1 to 5), the responsible nursing care insurance fund usually covers the costs for our support. Since Mitana is a recognized service provider, we are allowed to bill our services (such as household help, accompaniment, and care) directly through the various statutory budgets of the nursing care insurance.
What is the relief budget (Entlastungsbetrag - 131 euros) and how do I use it for everyday assistance?
Every person in need of care with care level 1 to 5 has a statutory entitlement to the so-called relief budget of 131 euros per month (§ 45b SGB XI). This budget is earmarked and specifically intended for recognized offers of everyday support (like the Mitana everyday assistance). You can use this 131 euros entirely for our household care or everyday accompaniment to relieve family caregivers.
Can I use hourly respite care (Verhinderungspflege) for care at home?
Yes, this is easily possible and a very popular method of financing. From care level 2 onwards, you have an annual budget for respite care (as well as up to 50% of the unused short-term care budget) at your disposal. This budget is excellently suited for financing our hourly care when family caregivers have appointments, need to work, or simply need a break to recover.
Will my care allowance (Pflegegeld) be reduced if I use respite care for your everyday assistance?
No, you absolutely do not have to fear any budget cuts! This is a massive legal advantage of our service: If you use Mitana for hourly respite care (under 8 hours per day), your regular monthly care allowance will not be reduced – it will continue to be paid out to you 100% in full. Your relief budget also remains unaffected. You are simply utilizing an additional statutory fund, completely without financial disadvantages.
Can I use unused non-cash care benefits for everyday assistance (conversion right / Umwandlungsanspruch)?
Yes, absolutely. Many families use Mitana’s service as private payers to make their everyday lives easier, even if a recognized care level is not (yet) in place. At the same time, upon request, we are happy to support you with our experience if you wish to apply for a care level from the nursing care insurance fund or the Medical Service (MDK) for the first time.
How does billing with the nursing care insurance fund work? Do I have to pay in advance?
No, you do not have to pay us in advance. To relieve you and your family of bureaucracy as much as possible, we settle our provided services via direct billing with your nursing care insurance fund. For this, we only need a so-called declaration of assignment (Abtretungserklärung) from you. You will receive a transparent service overview from us every month so that you always know exactly how much budget you still have available.
Can I also use the Mitana everyday assistance as a private payer (without a care level)?
Yes, absolutely. Many families use Mitana’s service as private payers to make their everyday lives easier, even if a recognized care level is not (yet) in place. At the same time, upon request, we are happy to support you with our experience if you wish to apply for a care level from the nursing care insurance fund or the Medical Service (MDK) for the first time.
What happens if my budget with the health insurance / nursing care insurance fund is used up?
We keep an eye on your budget for you. Should the statutory funds (relief budget, respite care, or conversion right) be exhausted, we will inform you in good time. You can then freely decide whether you want to pause the care or continue our everyday assistance quite simply as a private payer.
Are the costs for a household helper or everyday companion tax-deductible?
Yes. If you bear the costs for our assignments privately (self-payer) or make co-payments, you can generally claim these invoices as “household-related services” (haushaltsnahe Dienstleistungen, § 35a EStG) in your tax return. This allows you to directly deduct up to 20% of the costs (maximum 4,000 euros per year) from your tax liability.
How much does the initial consultation cost and are there hidden travel costs?
Transparency and trust are our top priorities. The initial introductory meeting at your home is always 100% free and non-binding. During this meeting, we clarify your individual needs and check your budgets. All agreed hourly rates and any flat-rate travel allowances for later assignments will be communicated crystal clear in advance – with Mitana, there are guaranteed no hidden fees.
Get In Touch For a Free, No- Obligation Consultation
Get in touch with us to discuss your needs and explore how we can support you. Our consultation is completely free and comes with no obligation, so you can make the right decision with confidence.